Shipping and Payment

Payment methods

Payment method Note
Prepayment In the confirmation email we will tell you our bank details and the reason for payment.
We ship the items after receipt of money (depending on the bank 1-3 business days).
Credit card (Unzer) Pay easily and quickly with your VISA or Mastercard credit card
Giropay (Unzer) Pay with your existing online banking access (only available at participating banks)
Paypal Plus With Paypal Plus are the following payment methods available to you: Paypal, credit card and SEPA direct debit
Amazon Pay Use your existing Amazon account for payment
Invoice For regular customers we also provide the payment method invoice

Shipping and Billing Address

If you are rarely at home when DHL normally delivers the packages, we can of course ship your package also to another address: directly to your workplace, to your neighbour, to a friend or an acquaintance. For example, if we should we ship to your neighbour for example, so please enter his address in the field “shipping address”. The shipping address is used only for the shipping process and not for a solvency check or marketing purposes. If we receive your order from Monday to Friday no later than at 12:00 a.m., the delivery time will take between 2 and 14 business days assuming a normal course of business and under the condition of the destination (inland or foreign countries). If you want to complaint, please contact us at in order to receive a return voucher. So you can return the goods simply, fast and free of charge. However this is not a forcing requirement for an effective exercise of your right of withdrawal (see also instructions on cancellation). In the event of a (partial) return, the shipping costs for the return transport of the goods to us shall be borne by you. 

Information via E-Mail

The NOCH Online Shop will automatically send an e-mail confirming the receipt of your order in case of an order. A purchase agreement is done with dispatching the ordered goods. Therefore, please pay attention to your order to your email inbox.

Deliveries to third countries outside the EU

If the order value of a delivery exceeds the free quantity in your country, customs duties and taxes as well as costs for customs clearance in your country may be incurred. These are to be paid by you. Please contact your responsible authorities in advance.

Bulky or forwarding goods

In the case of articles that are bulky goods or goods for forwarding, such as prefabricated sites and add-on parts, we will only ship these articles within the EU. Third country shipping is excluded and will be displayed with an error message in the shopping cart.
Dangerous goods
Dangerous goods such as spray cans are only transported by our parcel service provider DHL to a limited extent. If dangerous goods are activated in the online shop and can be ordered, they will only be delivered to these countries:
AT Austria, BE Belgium, DK Denmark, FR France, HU Hungary, IE Ireland, LU Luxembourg, NL Netherlands, NO Norway, SE Sweden, CH Switzerland, SI Slovenia, SK Slovakia, ES Spain, PT Portugal, PL Poland.
Shipping Costs

For shipment the ordered goods to you, we charge shipping costs. These are partially dependent on weight. Costs are shown in table: "For orders with no bulky goods (for example, Landscape Layout). The shipping costs are stated inclusive German VAT. For orders including bulky goods, that must be shipped by freight carrier, incur higher transport costs shown in table: "Shipping costs for bulky orders (for example, Landscape Layouts or Auminium Frames)". All bulky products with increased transportation costs are marked in the shop with the word Bulky.

We charge a flat rate of EUR 6.29 for deliveries within Germany. From an order value of 100.00 EUR we deliver free of charge within Germany!
For bulky goods we also charge a flat rate of EUR 29.75 (e.g. prefabricated terrain)!

For orders with no bulky goods (for example, Landscape Layout):

Delivered toWeightShipping Costs (within VAT)Information Delivery Times
Germany To 31,5 kg 6.29 €
(From 100,- € Order free shipping)
 2 - 5 Business Days
Zone 1 To 31,5 kg 14.00 €
(From 100,- € Order free shipping)
 8 - 10 Business Days*
Zone 2 To 31,5 kg 23.00 €  8 - 10 Business Days*
Zone 3 To 31,5 kg 25.00 €  8 - 10 Business Days*
Zone 3 non EU To 5 kg
5 to 10 kg
10 to 20 kg
20 to 31.5 kg
23.00 €
32.00 €
46.00 €
65.00 €
8 - 10 Business Days*
Zone 4 To 5 kg
5 to 10 kg
10 to 20 kg
20 to 31.5 kg
39.00 €
54.00 €
77.00 €
120.00 €
 10 - 14 Business Days*
Zone 5 To 5 kg
5 to 10 kg
10 to 20 kg
20 to 31.5 kg
54.00 €
86.00 €
143.00 €
215.00 €
 10 - 14 Business Days*
Zone 6 To 5 kg
5 to 10 kg
10 bis 20 kg
20 bis 31.5 kg
69.00 €
107.00 €
173.00 €
262.00 €
 10 - 14 Business Days*

*Delivery time for shipping to other countries, which must be calculated for the delivery time specified in the respective article.

If you place an order with us within the scope of an order for several items for which different delivery times apply, we will ship the goods in a joint shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the item of your order with the longest delivery time applies. The deadline for delivery begins to run upon payment in advance on the day following the award of the payment order to the transferring credit institution or for other forms of payment, the day after conclusion of the contract and ending with the expiry of the last day of the period. If the last day of the deadline falls on a Saturday, Sunday or a general holiday officially recognized at the place of delivery, the next working day shall be replaced by such day.

Explanation of shipping zones:

Zone 1:
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic, Liechtenstein, Switzerland

Zone 2:
Andorra, United Kingdom, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Northern Ireland

Zone 3:
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus 

Zone 3 non EU:
Albania, Bosnia-Herzegovina, Iceland, Macedonia, Moldova Rep., Montenegro, Norway, Serbia

Zone 4:
Algeria, Georgia, Libya, Morocco, Tunisia, Egypt

Zone 5:
Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, India, Indonesia, Iraq, China, Japan, Jordan, Mexico, Canada, Kazakhstan, Qatar, Kuwait, Mongolia, Nepal, Oman, East Timor, Pakistan, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan

Zone 6:
Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, China, India, Indonesia, Jordan, Cambodia, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mongolia, Nepal, North Korea, Oman, East Timor, Pakistan, Pupa New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Turkmenistan, United States, Uzbekistan, Vietnam, Angola , Anguilla, Antigua & Barbuda, Equatorial guinea, Argentina, Ethiopia, Australia, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Chile, Costa Rica, Dominica, Dominican Republic. Congo, Dominican Republic, Djibouti, Ecuador,
El Salvador, Ivory Coast, Eritrea, Falkland Islands, Fiji, Frz. Guyana, Frz. Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Virgin Islands, Brit., Cayman Islands, Cambodia, Cameroon, Cape Verde, Kenya, Kyrgyzstan, Kiribati , Colombia, Comoros, Democratically Rep. Congo, Cuba, Laos, Lesotho, Liberia, Macau, Madagascar, Malawi, Maldives, Marshall Islands, Marinique, Mauritania, Mauritius, Micronesia, Mayotte, Mongolia, Montserrat, Mozambique, Namibia, Nauru, New Zealand, Nepal, New Caledonia, Netherlands. Antilles, Niger, Nigeria, Palau, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Reunion, Rwanda, Solomon Islands, Zambia, Samoa, Senegal, Seychelles, Sierra Leone, Sri Lanka, St. Helena, St. Kitts & Nevis, St. Lucia, Sao Tome & Principe, St. Pierre & Saint Vincent and the Grenadines, South Africa, Suriname, Swaziland, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Chad, Tuvalu, Turkmenistan, Turks & Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Vietnam, Central Africa Republic 

Shipping costs for orders containing bulky goods (e.g., NOCH Model Railroad Layouts Aluminum Frames)

For the dispatch of bulk goods (for example, Layouts or Aluminum Frames, the articles are marked in the shop with the addition: "bulky goods") we charge shipping costs. Since the products are sent as bulk goods by forwarding agency, shipping is only possible in the countries listed below. The shipping costs are inclusive of the statutory VAT. The shipping costs apply to all orders which contain bulky goods.

Shipping toShipping Costs (incl. VAT)
Germany 25.00 €
Belgium, Luxembourg, the Netherlands 60.00 €
France, Slovenia, Slovakia, Poland
110.00 €
180.00 €
Sweden 150.00 €
Czech Republic 110.00 €
Austria 80.00 €
Italy 100.00 €
Ireland, Portugal, Romania, Spain, Denmark 130.00 €
Bulgaria 130.00 €
Finland 150.00 €
Hungary 80.00 €
United Kingdom 180.00 €
Other Countries of the World On demand