Steps to Verify Reviews

Any actual experience related to the purchase or use of our products can be rated up to 5 stars. Reviews refer to experiences that are no longer than 6 months old at the time the review is submitted. An overall score is then calculated from the simple average of the ratings of all verified reviews. Customers can share their experiences in their own words in the comments.

NOCH GmbH & Co. KG does not offer any benefits, special conditions, discounts or other incentives for submitting a positive review or withdrawing a negative review.

Calculation of scores based on star rating

• 5.00 - 4.50 Perfect 
• 4.49 - 3.50 Very good
• 3.49 - 2.50 Good 
• 2.49 - 1.50 Acceptable 
• 1.49 - 1.00 Unsatisfactory

Steps to verify reviews

NOCH GmbH & Co. KG has taken various steps in its rating system to ensure that published reviews only come from consumers who have actually used or purchased goods (hereinafter referred to as “verified reviews”).

How does NOCH GmbH & Co. KG ensure that reviews are genuine?

Technical steps: 

Product reviews that can be submitted directly in the shop are checked for authenticity manually. As a result, only those customers who have purchased or used the product (by sending a photo as proof) can submit reviews.

So that the authenticity and legitimacy of the review can be checked, reviews cannot be submitted anonymously. The e-mail address with which the purchase was processed always serves as a verifiable reference for the review.

In the case of any anomalies or indications that the review – despite the aforementioned technical steps – is not based on experience, proof of the legitimacy of the review submitted is required, and this is checked accordingly. If the requested evidence of the purchase of the goods cannot be demonstrated, the reviews will be deleted. 

Reviews are generally only released after a manual check in the shop.

Not all reviews will be published. Reviews that do not contain any factual reference to the product or contain advertising links are generally not published.